TERMS OF SERVICE
TERMS OF SALE
For domestic sales, unless previously agreed upon, payment terms are net 30 days of invoice date. Acceptance and terms of all orders are subject to approval by Hygrade’s credit department.
For foreign sales, terms are wire transfer in advance or letter of credit confirmed by a major US bank.
QUOTATIONS AND PRICES
Quotations are based on current market prices of our raw materials and are valid for acceptance within 30 days of the quotation date unless otherwise noted on the quote. Prices are subject to change without notice.
CLAIMS – FREIGHT
The customer is responsible for inspecting each shipment upon receipt. Any damage or shortages must be indicated on the bill of lading and/or delivery receipt at the time of receipt of shipment.
Hygrade must be notified within 7 days of receipt of your shipment. Freight claim requests for loss or damage will not be accepted after 7 days of receipt.
If the customer cannot inspect the shipment when it is received, the bill of lading or delivery receipt must be signed with the comment, “Received Subject to Inspection.”
The customer is responsible for notifying the carrier within 24 hours after receipt should they find damage or shortages. The carrier must agree to send a representative to the location to inspect the damage. Only the carrier has the right to “waive” inspection. The bill of lading or delivery receipt and either the inspection report or waiver of inspection report must be submitted to Hygrade within 7 days.
If the customer signs the bill of lading and or delivery receipt free and clear, Hygrade will not accept a freight claim request. This includes pallet content.
If pictures can be taken to substantiate your claim, we ask our customers to do so by either mailing them to our Bethlehem location, Attn: D. Murphy or e-mailing them to firstname.lastname@example.org.
Whenever possible we encourage customers to only refuse the damaged product and receive in the balance, making the proper notations on the delivery receipt. Remember to contact Hygrade in the event of a freight issue.
Hygrade will not accept any freight claim that does not meet the above criteria.
CLAIMS – DEFECTS
Claims for defective material must be made within thirty (30) days of shipment.
No returned goods will be accepted unless a written return authorization from Hygrade is received. Returned goods may be subject to a restocking charge.
Hygrade hereby expressly disclaims all warranties, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Products are sold “as is” and on the condition that the purchasers shall make their own tests to determine the merchantability of such products and their fitness for any particular purpose. The liability of Hygrade Metal Manufacturing Corp. for special, indirect or consequential damages for injury to property of any person or for any other loss resulting from a product defect or failure shall be limited to the purchase price of the product.